If you have purchased a product that you are not satisfied with, you can return it. This can be done in 2 ways:
In the store in Tilburg (the Netherlands) or send as a package.
The invoice has been added to the package you have received. Send the (copy) invoice together with the return form and return goods with sufficient postage. The costs and the shipping risk of the return are for the account of the buyer. We also reserve the right to deduct the shipping costs if you return an item outside the return period.
After receiving the product, we assess whether the return conditions have been met. If that is the case, the amount of the goods will be refunded within 14 days to the bank account with which the order was paid.
The following return conditions apply to both in-store returns and returns by post:
The receipt or invoice is either presented in the store or sent to us with the return shipment. The product is unused and in new condition (i.e. without hair and dirt). The product is packed in the original packaging with the product labels present.
You cannot return items ordered on special request.
When returning by post, the following additional conditions apply:
You return the goods to us within 14 days, together with the return form completed by you and the (copy) invoice:
Saddlery and Equestrian Sport Gierman, Korvelseweg 113, 5025 JB, Tilburg, The Netherlands.
The package is sufficiently stamped! Unstamped or insufficiently stamped packages will be refused by us